Terms & Conditions

1.    Introduction:

Welcome to Heroes Planet, an online store specializing in selling anime figures and accessories. These terms and conditions apply to all purchases made through our website. By making a purchase, you agree to these terms and conditions.

2.    Products and Orders:

All products listed on our website are subject to availability. Once you place an order, you will receive an email confirmation with your order details. We reserve the right to cancel any order for any reason, and we will provide a full refund in such cases.

3.    Prices and Payments:

All prices on Heroes planet store are in Qatari Riyals and are inclusive of all taxes. We accept payment through credit/debit card, PayPal, or cash on delivery (available only in Qatar). Payment must be made in full before the products are shipped.

4.    Shipping and Delivery:

We offer free shipping for orders above QAR 150. For orders below this amount, a shipping fee will be charged. Within Qatar, the maximum shipping fee is 15 rials per parcel. For international orders, shipping fees will vary depending on the destination. Delivery times may also vary depending on the destination, but we aim to deliver within 2 to 5 business days.

5.    Returns and Refunds:

If you are not satisfied with your purchase, you may return the product within 14 days of receiving it, provided that it is in its original packaging and in the same condition as when it was delivered. We will issue a refund, once we have received the product.

6.    Privacy Policy:

We respect your privacy and will only use your personal information for the purpose of processing your order and improving our services. We will not share your information with any third parties unless required by law.

7.    Intellectual Property:

All content on our website, including images, text, and logos, is the property of Heroes Planet and is protected by copyright law. You may not use any content from our website without our permission.

8.    Liability:

We will not be liable for any damages or losses arising from the use of our products or services, except in cases of gross negligence or willful misconduct.

9.    Governing Law:

These terms and conditions are governed by the laws of Qatar, and any disputes arising from them will be subject to the exclusive jurisdiction of the Qatari courts.

10.    Contact Us:

If you have any questions or concerns about these terms and conditions or any of our products or services, please contact us at heroesplanet.shop@gmail.com